Refund policy

Refund Policy

Last Updated: July 2026

At Hygiene Hub, we are committed to providing high-quality products and excellent customer service. Please read our Refund Policy carefully before placing your order.

Returns

We do not accept returns on any products. All sales are considered final.

For health, hygiene, and safety reasons, we cannot accept returned products once they have been delivered.

Please ensure you review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of receiving your order at support@hygienehub.store.

To process your claim, you must provide:

  • Your order number.
  • A clear description of the issue.
  • Clear photos of the product, packaging, and shipping label.
  • A continuous video recorded while opening the package, showing the condition of the package and the product upon arrival. This video serves as proof that the damage or defect occurred before you received the item and was not caused after delivery.

Claims submitted without sufficient evidence may not be approved.

If, after reviewing the evidence, we determine that the product was damaged, defective, or incorrect due to our error, we will issue a full refund to your original payment method. In certain cases, we may offer a replacement instead, at our discretion.

Refunds

If your claim is approved, your refund will be processed to your original payment method.

Please note that it may take 5–10 business days for your bank or payment provider to process and post the refund after it has been issued.

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • The product has been used, worn, or altered.
  • The damage occurred after delivery due to misuse, improper handling, or normal wear and tear.
  • No photos or opening video are provided to support the claim.
  • The claim is submitted more than 48 hours after delivery.
  • The customer simply changes their mind or orders the wrong product.

Order Cancellations

Orders are processed as quickly as possible. If you need to cancel or modify your order, please contact us immediately at support@hygienehub.store.

While we will do our best to assist, we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with your order, please contact us:

Email: support@hygienehub.store